Joyabest Terms & Conditions – Complete Terms of Use

By using Joyabest's website, mobile app, or any other channel, you are considered to have agreed to these terms and conditions. Even if you have not read them, your use of the service constitutes acceptance — so we strongly recommend reading everything before you begin.

Joyabest is an international online gaming platform operating under a license issued by an international gaming authority. These Terms & Conditions have been drawn up in accordance with the licensing authority's guidelines and applicable international law.

• Any changes to these Terms & Conditions will take effect from the date they are published on the website.
• These Terms & Conditions are published in both English and Bengali; in the event of any conflict, the English version shall take precedence.
• Joyabest reserves the right to suspend or terminate any user's account at any time, with the reason communicated to the user.

To register with Joyabest, you must provide accurate and complete information. Registering with false details may result in your account being suspended at any time, and you may not be entitled to a refund of your balance in such cases.

Each person may register only one account per household, device, or IP address. If multiple accounts are detected, all of them will be suspended and any bonuses forfeited. If two members of the same household wish to open separate accounts, they must notify the support team in advance.

• Keep your password confidential – sharing it with others is a violation of the Terms & Conditions.
• Sharing account access with any other person is strictly prohibited.
• The name registered on your account must match the name on your payment method.
• If your email address or phone number changes, please notify our support team.
• Inactive accounts will automatically be moved to dormant status after 12 months.

The minimum deposit amount at Joyabest is ৳300, and the minimum withdrawal amount is ৳500. The maximum amount per deposit is determined by your account type and VIP level.

Identity verification (KYC) must be completed before making a withdrawal. Your first withdrawal may take up to 24 hours to process; however, once KYC is complete, subsequent withdrawals are typically processed within 30 minutes. bKash and Nagad offer the fastest processing times.

• The deposit and withdrawal method must be the same (as required for anti-money laundering compliance).
• Deposits from third-party accounts are not accepted.
• While a bonus is active, certain withdrawals may be temporarily restricted.
• If a deposit fails, the funds will be returned within 24 hours.

Joyabest regularly offers promotions including welcome bonuses, reload bonuses, cashback, and free spins. Each offer carries its own terms and conditions, which should be reviewed before claiming.

Bonus funds can only be withdrawn after the wagering requirements have been met. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place a total of ৳20,000 in bets before making a withdrawal. Bonus balance cannot be withdrawn directly — it can only be used for betting, and any winnings generated after meeting the requirements become withdrawable.

• Each bonus has its own expiry period – typically 30 days.
• The maximum stake per bet placed with bonus funds is generally capped at ৳500.
• Using multiple accounts to claim the same bonus is not permitted.
• Some games contribute less (or nothing) toward wagering requirements — full details are provided within each individual offer.
• joyabest reserves the right to modify or cancel any bonus offer.

Sports Betting on joyabest operates in line with international betting standards. Once a bet is confirmed, it cannot be changed or cancelled, except where the Cash Out feature is available.

If a match is not completed within the scheduled time (for example, a cricket match abandoned due to rain), bets will either be refunded or settled using the D/L method in accordance with Joyabest's betting rules. Detailed rules for each sport are available in the "Betting Rules" section.

• Odds are subject to constant change; the odds at the time a bet is confirmed are final.
• If incorrect odds are displayed due to a technical error, the affected bets may be voided.
• Pre-match betting closes once a match kicks off; live markets open in its place.
• Maximum bet limits vary depending on account level and market.
• Joyabest is not responsible for network delays during in-play betting.

Certain activities are strictly prohibited on the Joyabest platform. If any of these are detected, the account will be suspended immediately. A list of prohibited activities is provided below.

• Opening multiple accounts to exploit bonus offers (bonus abuse).
• Account hacking, phishing, or any other form of cybercrime.
• Betting using match-fixing arrangements or insider information.
• Using automated bots or software to place bets.
• Money laundering or any suspicious financial transactions.
• Completing KYC verification using false or fraudulent identity documents.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.

Joyabest collects users' personal information solely for the purposes of providing services, verifying identity, and meeting legal obligations. This information is never sold or shared with third parties, though it may be disclosed to regulatory authorities upon request.

For Joyabest's full data policy, please refer to Privacy Policy Page View.

• All data transfers are encrypted with 256-bit SSL.
• Users have the right to view and update their personal information at any time.
• Even after account closure, certain information may be retained for legal and regulatory purposes.

Users may close their account at any time. It is advisable to withdraw any available balance before doing so. Any bonus balance remaining at the time of closure will be forfeited.

As part of our responsible gaming commitment, Joyabest offers self-exclusion and cooling-off options. Your account can be temporarily suspended for a set period, during which login will not be possible. To learn more, Responsible Gaming Page View.

• If an account is closed due to a terms violation, joyabest will inform the user of the reason.
• Account balances will not be refunded if an account is closed due to fraud.
• For standard account closures, any remaining balance will be refunded within 7 business days.

If you have a dispute regarding a bet outcome or a transaction, please contact Joyabest's support team in the first instance. Most disputes are resolved within 48 hours.

If you are not satisfied with the support team's decision, you may file an independent complaint with the licensing authority. joyabest respects independent dispute resolution processes and abides by the authority's decisions.

• Complaints must be submitted within 30 days of the incident.
• Support email: support@joyabest.best
• Live chat support is available 24/7.
• During an active dispute, your account and balance will remain accessible; only the disputed amount may be placed on hold.